Manage billing and subscriptions

What you will accomplish

You will review the workspace's current subscriptions and open the appropriate purchase or billing-management flow.

Who can do this

Owners and authorized Admins can reach billing. The external billing portal may apply its own account authorization.

Before you start

Know the affected rooftop and desired feature. Birdseye can hold per-rooftop subscriptions, so review the complete statement before changing one.

Review billing

1. Open Account menu → Config.
2. Select Billing.
3. Review each active subscription and rooftop.
4. Review the combined billing statement.
5. Note whether a subscription is Stripe-managed, comped, internal, or otherwise presented by the page.

Manage or upgrade

1. Select the available billing portal action to manage a Stripe subscription.
2. Complete payment-method or invoice work in the portal.
3. For a locked track or feature, follow its upgrade page.
4. Review price, billing interval, rooftop, and add-ons.
5. Confirm only when the selection is correct.

Comped or internal plans may not expose a billing portal. This is expected when Stripe does not manage the subscription.

Expected result: Billing shows the current subscription and payment posture returned by the billing system; an initiated change is not complete until that state updates.

Troubleshooting and recovery

• No active subscription appears: verify the workspace and rooftop, then contact Support.
• The billing portal is absent: the current subscription may not be Stripe-managed.
• A paid feature remains locked: confirm the entitled rooftop and reload after the subscription update.

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